Our large family group was traveling internationally (in and out of O'Hare.) We had a health emergency that was serious enough to involve a hospital visit. The front desk at the Sonesta was incredibly helpful in arranging the transportation to and from the Emergency Room visit (and the aftermath stay). The Sonesta staff made many helpful suggestions regarding which drugstores would be open late, on weekends, etc. They ensured the room was ready for the traveler in our group with these exceptional needs. Five stars for the helpfulness and concern exhibited by the front desk staff.
Tanya
เมษายน 2566
Very convenient airport shuttle. The shuttle from the O'Hare airport to the hotel was packed full of people, so I had to wait for the next one. However, the waiting area at the airport is covered with an indoor, sitting option, too, so it wasn't such a bad wait.
Melissa
สิงหาคม 2566
Close to O’Hare and good shuttle service. Got good rate through Booking.com when I prepaid after my flight was cancelled last minute.
Brenda
กรกฎาคม 2566
Room was good, staff were good.
Ann
ธันวาคม 2565
I liked that the two queen bedroom had separate rooms for the beds. Beds were comfortable. Location was close to the airport and absolutely wonderful that we could walk to the car rental building. The front desk staff was very good and friendly.
Linda
กันยายน 2565
This is a great hotel with friendly and welcoming staff and lovely rooms. The bar and restaurant attached to the hotel are lovely but the restaurant isn't cheap. I would recommend it to anyone thinking of stopping over in this area. However, there is not very much in the local area so i would recommend it if you have your own form of transport, i.e. car etc.
Skeavene
มิถุนายน 2565
Everything, the moment we checked in the staff were lovely and accommodating especially coming from being stuck at the Kentucky airport for 16 hours. Arriving and being greeted kindly by staff turned our entire trip around Checked in to the rooms and the space was AMAZING the amentities and the comfy beds were beautiful. I will definitely be booking back there if I am ever in chicago again.
Theodora
กรกฎาคม 2566
I did get a rate adjustment for the internet and phone system malfunction. Also, the room was clean and bed comfortable.
Stefanie
สิงหาคม 2565
This was a great choice for a one night stay before a flight. Staff was friendly, and check-in/out was easy. The 2 queen bed room has a separate room for one of the beds, but you have to access the bathroom through that room. There is a small refrigerator and a microwave in the room, and the hotel lobby has a shop for snacks/essential items. The bathroom was a decent size and the shower had excellent water pressure. It was nice to have the Harry Caray restaurant on site for breakfast and dinner. We really appreciated having the airport shuttle, which ran every 30 minutes. It was on time and efficient!
Julie
มิถุนายน 2565
Stayed for one night and everything was great. Loved the comfort of the bed and it was huge too. Room was very spacious! I checked in early as I had arrived in on an early flight which was great, extremely accommodating staff.
Stephanie
สิงหาคม 2566